ClearMD - AI-Powered Markdown Enhancer

At ClearMD, we are committed to protecting your privacy while maintaining the security and integrity of our platform. This Privacy Policy explains how we collect, use, protect, and share information when you use our website and AI-powered Markdown conversion services. By using ClearMD, you expressly consent to the practices described in this Privacy Policy and acknowledge that you have read and understood all terms herein. This Privacy Policy is incorporated into and forms an integral part of our Terms and Conditions, and your use of our services constitutes acceptance of both documents. If you do not agree with any provision of this Privacy Policy, you must immediately discontinue use of all ClearMD services and may not access our platform.

1. Information We Collect

We collect several categories of information to provide, maintain, improve, and secure our services. The information we collect falls into categories including information you provide directly, information generated through your use of our services, and information collected automatically through technical means.

1.1 Account Information

When you create an account with ClearMD, we collect basic registration information necessary to establish and maintain your account. This includes your full name, email address, chosen password stored in encrypted hashed format, account creation date, and verification status. You may optionally provide additional profile information including your preferred language and communication preferences.

1.2 Payment Information

If you make purchases through our platform, we collect billing and payment information necessary to process your transactions. This includes your payment method details, billing address, transaction history, purchase records, subscription status, and credit balances. However, we do not directly store complete credit card numbers or sensitive payment authentication data on our servers. Payment processing is handled securely by Stripe, our trusted third-party payment processor, which is PCI-DSS compliant and maintains its own privacy and security standards.

1.3 Content You Submit

When you use our AI services, we temporarily process the Markdown content you submit to generate HTML responses. This input content is transmitted securely to our AI service providers for the sole purpose of generating your requested output. These providers are contractually prohibited from using your data to train their models or for any purpose beyond processing your immediate request. Your input content is processed in real-time and is not stored permanently on our servers beyond the time necessary to fulfill your immediate request.

1.4 Technical Information

We automatically collect certain technical information when you visit our website or use our services. This includes your IP address, browser type and version, device information including device model and operating system, general location data derived from IP address, referring website, pages visited, timestamps of your activities, session duration, and connection information. This information is collected through standard web server logs and cookies.

2. How We Use Your Information

We use your information for several specific purposes, all of which are necessary to provide our services, maintain platform quality, ensure security, and fulfill our legal obligations:

Provide, maintain, and improve our AI-powered Markdown conversion services
Authenticate your identity and verify your authorization to access specific features
Manage your subscription or credit balance including tracking usage and processing renewals
Process your purchases and billing transactions
Track your usage against plan limits to ensure fair access for all users
Enforce daily usage limits for free and guest users
Provide customer support when you contact us with questions or issues
Communicate important service information including security alerts and policy changes
Prevent fraud, unauthorized access, and abuse of our services
Maintain accurate records for billing, tax, and legal compliance purposes

3. AI Data Processing

When you submit Markdown content to our AI services, that content is immediately transmitted via secure encrypted connection to our AI service providers, processed by the AI model to generate your requested HTML output, returned to our platform and displayed to you, and then permanently deleted from our processing systems. We do not store your inputs in any database, do not use your inputs to train or improve our AI models, do not use your inputs to train or improve third-party AI models, do not share your inputs with other users, and do not analyze your inputs for marketing purposes. We may temporarily cache AI responses for a brief period to improve performance, and these cached responses are automatically and permanently deleted after expiration.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to provide basic service functionality, enforce usage limits, prevent abuse, maintain security, and improve user experience. For users who access our services without logging in, we use temporary session identifiers and daily usage tracking mechanisms. These tracking mechanisms are temporary, reset daily, do not permanently identify individual users across sessions, and are used solely for enforcing usage limits and preventing service abuse. You can control cookies through your browser settings.

5. Data Sharing

We do not sell your personal information. We share data only with trusted third-party service providers necessary to operate our service, including AI providers, payment processors (Stripe), email service providers (Resend), and hosting services. These providers are contractually bound to protect your data and use it only for the specified purposes. We may also disclose information if required by law, to protect our rights, or to prevent fraud or abuse.

6. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, secure password hashing, access controls, and regular security assessments. However, no system is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

7. Data Retention and Deletion

We retain your account information for as long as your account is active or as needed to provide you with services. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information within a reasonable time period, except where we are required to retain it by law. AI input content is not retained beyond the time necessary to fulfill your request.

8. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request that we correct inaccurate or incomplete information
Deletion: Request that we delete your personal information
Restriction: Request that we restrict the processing of your information
Portability: Request a copy of your data in a structured, machine-readable format
Objection: Object to our processing of your information for certain purposes

GDPR (EU/EEA/UK): If you are located in the European Union, European Economic Area, or United Kingdom, you have additional rights under the General Data Protection Regulation or UK GDPR, including the right to lodge a complaint with a supervisory authority.

CCPA (California): If you are a California resident, you have rights under the California Consumer Privacy Act, including the right to know what personal information we collect, the right to delete your personal information, and the right to opt-out of the sale of personal information. We do not sell personal information.

Australia: If you are located in Australia, nothing in this Privacy Policy excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law or Privacy Act 1988.

To exercise any of these rights, contact us at support@clearmd.xyz.

9. Children's Privacy

ClearMD is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without verifiable parental consent, we will delete that information as quickly as possible. If you believe we might have any information from a child under 13, please contact us at support@clearmd.xyz.

10. International Data Transfers

We operate our services globally and may process your information in the United States and other jurisdictions where our service providers operate. By using our services from any location, you consent to the transfer and processing of your information in these jurisdictions, which may have different data protection standards than your country of residence. We ensure that such transfers are conducted in accordance with applicable data protection laws and with appropriate safeguards in place.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the effective date. Your continued use of ClearMD after any changes constitutes your acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at support@clearmd.xyz.